Customer Service Advisor
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Location
Guildford
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Sector:
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Job type:
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Salary:
£120 per day
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Contact:
Shakira Payne
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Contact email:
s.payne@principalpeople.co.uk
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Contact phone:
01252 759 162
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Job ref:
NB/ 26218
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Published:
about 1 year ago
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Expiry date:
2021-05-19
Customer Service Advisor – £120 per day (inside IR35) – Near Guildford – 3 Month Rolling Contract – Social Housing.
Social Housing Recruitment have a new and exciting opportunity for a Customer Service Advisor to work with a Housing Association in the Social Housing sector.
The successful Customer Service Advisor will need to have experience working in a customer service environment with repairs and maintenance experience.
Customer Service Advisor Responsibilities include:
- Advising and supporting the customer services team with any queries and questions that they have
- Supporting the development of processes for day-to-day operational activity relating to repairs, neighbourhood, and tenancy management.
- Attending service meetings to report on activity and positively engage with business improvement.
- Developing processes to manage day to day enquiries from residents, complaint handling and internal communication, in line with agreed policies.
The successful Customer Service Advisor must possess:
- Excellent communication and interpersonal skills
- Have a knowledge of repairs and maintenance.
- Have experience supporting / leading a team (desirable)
- A full UK Driver’s license
In return, the successful candidate will receive a daily rate of £120 per day.
To ensure you don’t miss out on this exciting Customer Service position in Social Housing, please reply to us today to express your interest today.