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Housing Coordinator

Housing Coordinator

  • Location

    Basingstoke

  • Sector:

    Social Housing Recruitment

  • Job type:

    Permanent

  • Salary:

    £24k - 26k per year

  • Contact:

    Bradley French

  • Contact email:

    b.french@principalpeople.co.uk

  • Contact phone:

    01252 759 162

  • Job ref:

    VR/26907

  • Published:

    5 months ago

  • Expiry date:

    2022-04-08

  • Consultant:

    #

Housing Coordinator - £24K – £26K  

Social Housing Recruitment have exclusively partnered with one of the UK’s leading Social Housing organisations for two Housing Coordinator roles. The organisation we are partnered with provide high quality care, support, and housing for vulnerable young adults within the Basingstoke area.

The business is seeking someone to provide an enhanced, proactive housing management service to residents in our designated temporary homeless accommodation and progression towards sustainable, appropriate move-on from the service.


The Housing Coordinator’s core responsibilities will include:

  • Managing referrals to deliver suitable and timely allocations to the service and ensuring capacity and void targets are met by working closely with empty homes and lettings team.
  • Working with customers referral and sign up being especially considerate of diversity and inclusion and adapting our processes to meet the needs of the customer. Participate in customer induction, considering a person-centred approach including offers from our range of adapted agreement and occupation information where required. (ie pictorial, translated, audio/braille etc).
  • Providing information, advice and assistance to customers around income and benefits, assist with benefits claims at sign up and the regularly review for income maximisation. Act as the lead for the HB contact with LA and complete regular checks the HB portal. Work to support customers with UC claims, assist with PIP applications including appeals etc.
  • Providing general housing related advice, guidance and support to customers to enable them to maintain their tenancy/licence agreement.
  • Undertaking Health & Safety tests and assessments including fire alarm tests, regular fire evacuation, emergency lighting checks and organising PAT testing where required.
  • Participate in the project’s standby rota for emergency out of hours ensuring we are providing a comprehensive housing service.

Essential Requirements:

  • Experience of working in accommodation-based services with individuals who need support in the form of temporary accommodation services.
  • Experience of delivering suitable and timely allocations to the service and ensuring capacity and void targets are met by working closely with empty homes and lettings team.
  • Display a passionate, ‘can do’ attitude and approach, with an ability to deliver a person-centred approach.
  • A minimum of 2 years’ experience working within a similar role within Social Housing.  
  • An ability to provide information, advice, and assistance to customers around income and benefits, assist with benefits claims at sign up and the regularly review for income maximisation. 
  • Act as the lead for the HB contact with LA and complete regular checks the HB portal. 
  • Work to support customers with UC claims, assist with PIP applications including appeals etc.
  • Experience providing general housing related advice, guidance and support to customers to enable them to maintain their tenancy/licence agreement.
  • Experience undertaking Health & Safety tests and assessments including fire alarm tests, regular fire evacuation, emergency lighting checks and organising PAT testing where required.
  • Ability to communicate effectively both verbally and in writing and to tailor communication accordingly to a range of audiences and circumstances.

This is a fantastic opportunity for the right Housing Coordinator to secure a role in an organisation that provide needed care and support to young individuals within Basingstoke and surrounding areas.

This is an urgent requirement, and we have interview availability over the next few weeks.

If you are interested, please contact Bradley French on 01252 954955 or apply to b.french@principalpeople.co.uk