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Customer Service Apprentice

Job Title: Customer Service Apprentice
Contract Type: Permanent
Location: Farnborough
Industry:
Salary: £9.1k per year
Reference: TW - CSA
Contact Name: Tara Waterman
Contact Email: tara@principalpeople.co.uk
Job Published: July 31, 2017 16:16

Job Description

Are you seeking a Customer Service Apprenticeship in a rewarding, fast paced environment?

We are currently seeking an outstanding Customer Service Apprentice (absolutely no experience required) who is looking for the opportunity to work in a predominantly telephone based role.

As a recruitment business, we receive a high volume of applications on a daily basis and the successful Customer Service Apprentice will be responsible for providing excellent customer service to all applicants, ensuring that all unsuccessful applications are communicated with and those who have been successful are continually updated.

Established almost 30 years ago, our business has grown from strength to strength under the leadership of three passionate, hands on Directors who lead by example and reward hard work and commitment with incredible team incentives. (We just hosted our monthly lunch club on board a boat with five-star dining and drinks).

Think team breakfasts, interest free loans to help you onto the property ladder as you progress, weekly golf and badminton clubs and Friday night drinks; this is truly a place where it’s easy to love what you do.

Principal People have grown by 600% over the past 5 years, quadrupling our profit within that time frame. We made 11 promotions last year alone and are fortunate enough to work with over 50% of the FTSE 100.


The successful Customer Service Apprentice will be responsible for:

  • Answering incoming phone calls and directing messages to the right member of staff, providing outstanding customer service at all times
  • Responding to unsuccessful applications in a tailored and professional manner, providing feedback where applicable
  • Providing initial engagement to all successful applications, organising to update them as their application progresses, in partnership with the consulting team
  • Highlighting exceptional candidates to the correct Consultant, updating the database as required

If this position is of interest to you, please contact Tara Waterman today on 01252 759 162.

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