This is a high-impact, fast-paced leadership role that calls for someone with strong operational oversight and confident stakeholder management skills.
Having partnered with this organisation for over three years, we've placed more than 60 professionals into key roles — including multiple successful hires into this very position.
Key Responsibilities:
- Lead and support a regional team of 7–10 field-based housing officers
- Oversee daily move-ins, inductions, and resident engagement activities
- Manage KPIs, performance data, and reporting with a proactive, hands-on approach
- Build and maintain trusted relationships with MOJ and local authority partners
- Ensure compliance, safeguarding, and smooth operational delivery across properties
- Contribute to ongoing service improvements and strategic development
- Proven leadership experience managing remote teams
- Strong understanding of CAS3 or similar supported housing services
- Resilient, organised, and solutions-oriented under pressure
- Full UK driving licence and access to a vehicle